At Cross Fusion, customer satisfaction is our priority. We are committed to providing timely and effective support to ensure a smooth shopping experience for all our customers.

1. Support Channels

Customers can reach our support team through the following channels:

• Email: support@crossfusion.com

• Contact Form: Available on our website

• Social Media: Instagram & Facebook direct messages

Please allow 24–48 business hours for a response.

2. Order Support

We assist with:

• Order status and tracking

• Order confirmation issues

• Address correction requests (before dispatch)

• Order cancellations (subject to processing status)

Once an order has been dispatched, it cannot be canceled.

3. Shipping & Delivery Support

If you experience:

• Delayed delivery

• Missing items

• Incorrect items received

Please contact support within 48 hours of delivery with your order number and relevant images (if applicable).

4. Returns & Exchanges Support

• Return and exchange requests must be raised within 7 days of receiving the order.

• Items must be unused, unwashed, and in original packaging with tags intact.

• Sale or discounted items may not be eligible for return (unless damaged or incorrect).

Our support team will guide you through the return/exchange process once your request is approved.

5. Refund Support

• Refunds are processed after the returned item passes quality inspection.

• Refunds are issued to the original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the error is from Cross Fusion.

6. Product & Size Assistance

Need help choosing the right size or product?
Our support team can assist with:

• Size guide clarifications

• Fabric and care details

• Product availability inquiries

7. Complaint Resolution

If you are unhappy with our service:

• Share your concern with order details via email.

• Our team will review and respond within 48 hours.

• We aim to resolve all complaints fairly and professionally.

8. Customer Responsibility

Customers are requested to:

• Provide accurate contact and delivery details

• Review product descriptions and size charts before ordering

• Contact support within the stated timeframes

9. Policy Updates

Cross Fusion reserves the right to modify this Support Policy at any time. Updates will be reflected on our website.